Fields Director FREE - Quick Guide

Install

• Install app from Zendesk marketplace.
• Use App documentation for configuration.

• To uninstall the app follow Zendesk instructions App consider Zendesk system requirements.

  TICKET: Required fields

Fields

• requester
• assignee
• assignee.user
• assignee.group
• type
• priority
• tags
• collaborator
• brand
• form
• subject
• comment
• internalNote
• publicReply
• organization
• sharedWith
• due_date
• problem
• custom_field_{FIELD ID}

TICKET: hide/disable/show/enable fields

Fields

• requester
• assignee
• collaborator
• sharedWith
• tags
• priority
• ticket_form_id
• due_date
• problem
• type
• brand
• status
• custom_field_{FIELD ID}

Field values

• assignee.optionValues:{GROUP ID}
• assignee.optionValues:{GROUP ID}:{AGENT ID}
• assignee.optionValues.{GROUP ZERO BASED INDEX}
• status.optionValues:new
• status.optionValues:open
• status.optionValues:pending
• status.optionValues:hold
• status.optionValues:solved
• status.optionValues.0
• type.optionValues:ticket
• type.optionValues:question
• type.optionValues:incident
• type.optionValues:problem
• type.optionValues:task
• type.optionValues.0
• priority.optionValues
• priority.optionValues:low
• priority.optionValues:normal
• priority.optionValues:high
• priority.optionValues:urgent
• priority.optionValues.0
• ticket_form_id.optionValues:{FORM ID}
• ticket_form_id.optionValues.0
• sharedWith.optionValues:{SHARING AGREEMENT ID}
• sharedWith.optionValues.0
• custom_field_{FIELD ID}.optionValues:{VALUE}
• custom_field_{FIELD ID}.optionValues.0

USER: hide/show fields

Fields

• notes
• details
• timezone
• locales
• userSegments
• organization
• tags
• signature
• alias
• groups
• access
• role
• system::embeddable_last_seen
• system::nps_comment
• system::nps_rating
• system::last_nps_survey_date
• {USER FIELD KEY}

ORGANIZATION: hide/show fields

Fields

• tags
• domains
• group_id
• shared_tickets
• shared_comments
• details
• notes
• {ORGANIZATION FIELD KEY}

Exclude agents by groups/tags/emails/organization

Value examples

• groups example (group IDs): 112233,556677
• tags example (tags): typel1,vip
• emails example (emails): hi@email.com,yo@mail.org
• organization example (organization IDs): 998877,554433