Fields Director PRO - About the App

Fields Director PRO Zendesk Support App enables advanced Zendesk Administrators to manage ticket, user and organization fields behaviour for selected Agents.

App supports advanced configuration of the following features:

  • TICKET: Required fields - listing ticket fields that should have any value at every ticket submission;
  • TICKET: hide / disable / show / enable fields - hiding/disabling/showing/enabling pre-configured ticket fields and/or ticket field values;
  • USER: hide / show fields - hiding/showing pre-configured user fields;
  • ORGANIZATION: hide / show fields - hiding/showing pre-configured organization fields;
  • Exclude agents by groups / tags / emails / organization - agent specific configuration of app behaviour;
  • Error message when required fields are missing values - custom text displayed when ticket submission is interrupted due to required fields missing values;
  • Optional delay in milliseconds - solve possible conflicts between several installations of this app or between this and other apps that handling fields;

Fields Director PRO Zendesk Support Ap makes it possible to achieve very granular ticket, user and organization field management.

Fields Director PRO App comes with detailed In-App instructions that makes it easier to configure.

The In-App settings preview allows quick configuration preview.


Installing single or multiple app instances will give you fields control that you never had before. Get started by adding this app to your Zendesk account. After that check "Install Instructions" tab for complete list of field and field values references.

In case of questions contact us via email.

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