Terms of Use


Effective Date: 2025-07-01

Last Updated: 2025-07-01

Please read these Terms of Use (“Terms”) carefully before using the 100lines.io applications and related services (collectively, the “Application”). By using the Application, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Application.

These Terms are only available in English. You should print or save a copy for your records.


1. Definitions

For the purposes of these Terms:

  • “Application” means any 100lines.io application acquired through our website https://get.100lines.io/ or https://www.zendesk.com/marketplace/apps/.
  • “Provider”, “we”, “us”, or “our” means 100lines.io.
  • “User”, “you” means any person or entity accessing or using the Application, regardless of whether a purchase has been made.
  • “Content” means any data, files, or material uploaded, submitted, or transmitted through the Application.
  • “Charges” means the amounts payable by the User to the Provider under these Terms.
  • “Confidential Information” means any non-public information designated as confidential or that reasonably should be understood to be confidential.
  • “Intellectual Property Rights” means all rights in patents, copyrights, trademarks, trade secrets, designs, and all similar rights worldwide.
  • “Support Services” means helpdesk, maintenance, and upgrade services provided under Section 6.
  • “Force Majeure Event” means events outside reasonable control, including natural disasters, cyberattacks, strikes, wars, or government restrictions.

2. Eligibility and Accounts

2.1 You must be at least 18 years old or the legal age of majority in your jurisdiction to use the Application.

2.2 You agree to provide accurate, current, and complete registration and billing information and to keep this information updated.

2.3 You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

2.4 We reserve the right to suspend or terminate accounts that are inactive, fraudulent, or in violation of these Terms.


3. License and Use

3.1 We grant you a limited, non-exclusive, non-transferable, revocable license to use the Application for your internal business purposes, subject to these Terms.

3.2 Restrictions: You must not:

  • Copy, modify, or create derivative works of the Application.
  • Reverse engineer, decompile, or disassemble the Application.
  • Rent, lease, sublicense, or distribute the Application.
  • Use the Application to build a competing product or service.
  • Use the Application in violation of applicable laws or regulations.

4. User Conduct

You agree not to use the Application to:

  • Transmit harmful, obscene, defamatory, or unlawful material.
  • Infringe the intellectual property or privacy rights of others.
  • Introduce malware, viruses, or harmful code.
  • Harass, abuse, or exploit other users.
  • Send spam, unsolicited marketing, or automated requests.

We may suspend or terminate your access if you violate these obligations.


5. Payment and Fees

5.1 Certain Applications require payment. Fees will be disclosed prior to purchase.

5.2 Payments are processed securely via Stripe or other authorized processors. We do not store credit card details.

5.3 Fees are exclusive of VAT or other applicable taxes unless stated otherwise.

5.4 If a payment fails, you must resolve it within 7 days of notification. Failure to do so may result in suspension or termination of access.

5.5 We reserve the right to change prices with prior notice.


6. Support Services and Upgrades

6.1 During the subscription term, we may provide Support Services by email and/or helpdesk.

6.2 We may release upgrades or modifications to the Application, which may alter functionality.

6.3 We may subcontract support or development without notice.


7. Intellectual Property

7.1 We retain all rights, title, and interest in the Application and related Intellectual Property.

7.2 You retain all rights to Content you upload but grant us a non-exclusive license to use it solely to provide services.

7.3 You must not use our trademarks, trade names, or logos without prior written consent.


8. Confidentiality

8.1 Each party agrees to protect the other’s Confidential Information using reasonable care.

8.2 Confidentiality does not apply to information that is public, independently developed, or required by law to be disclosed.


9. Termination and Suspension

9.1 Either party may terminate these Terms if the other commits a material breach and fails to remedy it within 30 days of notice.

9.2 We may suspend or terminate your access immediately if you violate these Terms, fail to pay fees, or create legal/operational risk.

9.3 Upon termination, your right to use the Application ends immediately, but Sections 7, 8, 10–15 survive.


10. Disclaimer of Warranties

The Application is provided “as is” and “as available”. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted, secure, or error-free service.


11. Limitation of Liability

11.1 To the maximum extent permitted by law, we are not liable for:

  • Indirect, incidental, consequential, or punitive damages.
  • Loss of data, profits, or business opportunities.
  • Any damages exceeding the greater of USD 200 or the amount paid by you in the 12 months preceding the claim.

11.2 Nothing in these Terms limits liability for fraud, gross negligence, willful misconduct, or death/personal injury caused by negligence.


12. Indemnification

You agree to indemnify and hold us harmless against all claims, damages, and expenses arising from your use of the Application, your Content, or your breach of these Terms.


13. Export Controls

You agree not to use or export the Application in violation of applicable export control or sanctions laws.


14. Governing Law and Dispute Resolution

14.1 These Terms are governed by the laws of the Czech Republic, without regard to conflict of law rules.

14.2 The courts of the Czech Republic have exclusive jurisdiction over any disputes arising out of or relating to these Terms.

14.3 For business customers outside the EU, we may elect to resolve disputes through arbitration under the Rules of Arbitration of the International Chamber of Commerce (ICC).


15. General

15.1 Entire Agreement: These Terms, together with our Privacy Policy, form the entire agreement between you and us.

15.2 Severability: If any provision is invalid, the remainder will continue in effect.

15.3 Assignment: You may not assign your rights under these Terms without our prior consent. We may assign or transfer our rights without restriction.

15.4 Waiver: Our failure to enforce a provision is not a waiver of that provision.

15.5 Notices: We may provide notices via email or through the Application.

15.6 Modifications: We may update these Terms from time to time. Continued use of the Application after changes constitutes acceptance.

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